Privacy Policy

1. What Personal Information We Collect

We may collect the following types of personal information when you interact with us, book a service, visit our website or contact us directly:

• Your name and contact details (e.g. phone number, email, address)
  
  
• Booking details (e.g. services booked, practitioner preferences)
  
  
• Payment and billing details (via Fresha)
  
  
• Limited session notes and wellbeing information (as disclosed by you)
  
  
• Feedback, testimonials or correspondence
  
  
• IP address and device/browser information when you use our website
  
  

We do not collect sensitive health or medical data unless voluntarily provided by you for the purpose of delivering a service.

2. How We Collect Information

We collect your personal information through:

• Our online booking platform (Fresha)
  
  
• Contact forms and email communications
  
  
• In-person or Telehealth sessions
  
  
• Social media or YouTube interactions
  
  
• Client feedback and testimonials
  
  

3. Why We Collect Your Information

We use your information to:

• Deliver and manage bookings and services
  
  
• Communicate with you about your sessions
  
  
• Improve our services, offerings and customer experience
  
  
• Respond to enquiries or feedback
  
  
• Send relevant updates or promotional offers (you may opt out at any time)
  
  
• Maintain basic records in line with best practice
  
  

4. Storage and Security

We take reasonable steps to ensure your personal information is stored securely and protected from unauthorised access, misuse or disclosure.

Booking and payment data is managed securely via Fresha. Any limited session notes or client information is stored digitally and/or on password-protected devices or systems.

We do not store medical records or clinical data, and our services are not considered medical or diagnostic in nature.

5. Sharing Your Information

We will never sell or rent your personal data.

We may share your information with trusted third-party platforms (such as Fresha or our website hosting provider) solely for the purpose of providing services to you.

We may also disclose personal information if legally required, such as under Australian law or court order.

6. Cookies and Website Tracking

Our website may use cookies or third-party tracking tools (such as Google Analytics) to improve performance and analyse website traffic.

This may include information such as your IP address, browser type, time spent on site and pages visited.

You can disable cookies in your browser settings if you prefer.

7. Access and Correction

You may request access to any personal information we hold about you, and you may request corrections if the information is inaccurate or outdated.

To do so, please contact us via the details below.

8. External Links

Our website may contain links to external websites, including YouTube or blog content. We are not responsible for the privacy practices of other websites.

9. Contact Us

If you have any questions or concerns about this policy, or if you wish to update or access your information, please contact:

William Scott
Bellacroft Wellness Centre
a: Shop 1B, 60 Railway Street, Mudgeeraba QLD 4213
p: 07 5650 0390
e: goldcoast@bellacroft.com.au

10. Changes to This Policy

This policy may be updated from time to time. The most current version will always be available on our website.